Refund policy
RETURN PROCEDURE
All goods purchased at IKON OSLO can be returned if you notify us within 14 days after receiving your purchase and ship it back to IKON OSLO. To return an order, please contact info@ikonoslo.com and wait for our return confirmation. Once received, you can return your order by the following procedure:
-Fill in the return form included with your order.
-Ensure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match these criteria.
-Place the product in a padded shipping box or padded envelope.
Local customers can return the item(s) physically to our showroom at Elias Smiths vei 3, 1337 Sandvika, free of charge, by appointment with IKON OSLO.
FREIGHT ON RETURNED GOODS
Customers are responsible for covering the cost of return shipments and coordinating the return with their local post office. Please contact us at info@ikonoslo.com to initiate a return and to inform us of the tracking number for the shipment.
REPAYMENT AND REFUNDS
If you choose to return the goods purchased from IKON OSLO, we will refund your payments no later than 14 days after we receive the goods. Refunds will be issued back to your credit card, Vipps or Klarna account.
To initiate a return, please contact our customer service team to assist you with the return process.
ikonoslo.com does not process direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. Returns are subject to our Return Policy.
Local customers can return the item(s) physically to our store at Elias Smiths vei 3,1337 Sandvika, free of charge, by appointment with Ikon Oslo.
RETURN ADDRESS
IKON OSLO / IKONIC APPAREL AS
Elias Smiths vei 3
1337 Sandvika
Norway
+47- 90750746
You MUST state the reason and arrange the return with us in advance. Returns that have not been notified in advance to our customer service by e-mail will risk not being accepted.
COMPLAINT
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, give notification that he or she will invoke the deficiency. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification, redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller. If you have a complaint about a product you have bought from us, contact our customer care team by e-mail as soon as possible.
DAMAGED/DEFECTIVE ITEMS:
if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.